1
Sunshine Service Brake & Alignment

Just depends on if you have a European car... understanding that vw is German, Honda European.

Terry, Honda is Japanese, though many are made here in the U.S. VW is European, being made in Germany. Perhaps there was some misunderstanding when our receptionist took your call with regards to service you may have been requesting of us. Being that you've not actually walked into the shop I would only recommend that you not judge us too harshly yet. Call again, as I'm sure we'll better understand your question.

- Sunshine Service Brake & Alignment
2
Sunshine Service Brake & Alignment

We have been going to Sunshine for years but with Covid I had concerns and asked for nearly contactless service. I was assured it would be done safely. The technician was nice but he did not even have a face covering on as he climbed in. I had to repeatedly ask for him to use his rag- which was hardly a face covering. Businesses should provide masks and mandate use by periodically checking. Disappointed that our concerns were not taken seriously.

My last reply was wrong, as I didn't have information about your recent phone call that our receptionist took for me. As is now my understanding, you had requested a contactless smog that we scheduled for Monday at 3:00pm. We noted it on the work order that they wanted a contactless smog, we got payment over the phone, and you handed us a signed envelope through the mail slot in the door. There is no way that the technician can perform the smog in a contactless manner on a motorhome if the customer is sitting inside the vehicle. You did call back and told our receptionist to tell me that I was mistaken as to my initial online reply to your review. Because, you had to tell the technician a few times to put his mask on, though he said it only slipped off of his nose while climbing into the motorhome. I take your word for that. You also commented on the fact that he was not wearing what you considered a proper face mask and that he insisted on wiping down the vehicle even though you had stated to him a couple times that you would prefer to do it in a way that there is no contamination. You also said that you cared for elderly and a pregnant woman, and that you wanted to be as safe as possible to reduce the risk of exposing them. Your review is accepted a fact, and we apologize that your experience wasn’t good. We have been requiring masks for over a year. The mask that you felt was not appropriate, is considered acceptable for mechanics in this work environment. I am very sorry that this occurred while you were here. We sincerely apologize.

- Sunshine Service Brake & Alignment
2
Sunshine Service Brake & Alignment

This is just a FYI for out of town rv owners traveling thru town with a RV issue, when I called the lady was very polite but told me they require there having the rv for "a couple days" Im sure there work is good as they were referred to me from a local shop however I needed a answer sooner rather than later.

Richard, Very sorry that we weren't able to fit you in on an emergency basis, as you stated. We actually try to help travelers, who might have to stay in a hotel while their RV is at our shop. Sometimes we can get on it the same day. But, most days, because we have scheduled appointments, the scheduled appointments have to come first. So, you can easily expect your job, even if it's small, to take two days. I appreciate that you left that review for anyone traveling, they should expect that there is likely few if any shops that can stop what they are doing and work on your vehicle on the same day. That's even more the case during summer months when we're even more busy.

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

Thank you for the five-stars, Carlos! We're happy to see you had a positive experience with us, and hope to see you for future service!

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

Sunshine was definitely a ray of sunshine in our lives when our motorhome broke down before Christmas. They were super easy to deal with, did an awesome job, worked as fast as they could (so we could get back on the road), and were extremely friendly when I kept asking them so many questions so often. I super recommend them so check them out. :)

Thank you so much for taking the time to share your experience. We were so glad we could help get you back on the road as quickly and safely as possible so you could enjoy your holiday! Should you need us in the future, you know where to find us. Thanks, again!

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

5
Sunshine Service Brake & Alignment

Awesome , learned valuable information on repairs that were correct

5
Sunshine Service Brake & Alignment

Thank you for the five star rating, Anthony! We appreciate the support, and hope to see you for future automotive service!

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

I dropped off my car a few days before my appt because I didn’t want to drive it due to the grinding metal sound. They were so great to fit me in and get it done early, minimizing the days on my rental car. Such great service and customer service!

Thanks for taking the time to share your experience, Jasmine! We're so glad we were able to take care of your vehicle efficiently and get you back on the road as soon as possible. We hope to see you the next time you need automotive service. Thanks, again!

- Sunshine Service Brake & Alignment
5
Sunshine Service Brake & Alignment

Went in just for an oil change ended up doing an 50 point inspection and also had pictures showing what was wrong. Super convenient. A lot of car places expect you to just believe them word of mouth. I found this convenient mostly because I do my own work on my car but just recently moved from Ohio and don't have a garage so was really nervous taking my car in especially not knowing if it was going to be done right. Ended up needing rear calipers changed and brakes and rotors on rear they took care of it and did a professional job at a very decent price. Definitely will be taking my car for any future work there.

Sunshine Service Brake & Alignment is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Sunshine Service Brake & Alignment (775) 358-5486 if you have any issues in accessing any area of our website.