Sunshine Service Brake & Alignment
Wife made a brake appointment. Was told to drop car off at 7:30 in the morning was told she could pick it up at 10 am. She came back at ten am as directed. The car have not been worked on or moved. When she asked why and she had a appointment the only answer given was there was another car being worked on and some things take longer then others. Very poor customer service in my opinion.
Cliff: We obviously messed up. She had to wait after she came to pick up the car. Whatever our excuse might be, we absolutely should have called her to let her know what our issue may have been, and if we needed more time before she came back at 10am. Time expectations are important, and respected here, and I am very truly sorry for that we failed. Mark (owner)
- Sunshine Service Brake & Alignment