Sunshine Service Brake & Alignment
You're better off stopping at a Subway Sandwich Shop and randomly hiring a Sandwich Maker behind the counter to do repairs to your vehicle than anybody at Sunshine Service. Had them do Front End Work and Replace the Shocks on my Nissan Frontier 4x4. The Existing Shocks were fine but they'd been on my truck for 18 YEARS and I mistakenly thought Sunshine would do an expert shock selection and installation. I'd asked them to replace the existing shocks with equal quality. The replacement shocks were pencil thin, certainly didn't belong on a 4x4 truck, the Rear Replacement Shocks lasted a whole 17 MONTHS. I replaced those MYSELF with really nice Ranchos. Here's what I found in the removal of the rear shocks, they were put on upside down, the big cupped washers that are designed to cover the rubber inserts at the shock connection points were turned BACKWARDS, FACING OUTWARDS. I paid Sunshine Service over $100 apiece for those pencil thin shocks and $50 apiece for instalation. I emailed the Manager at Sunshine and told him what I thought of the quality of their Services. He called me within 10 minutes of receiving my email. Left me a voice message telling me that mistakes happen. One cupped washer turned backwards is a mistake, the Rear Shocks put on upside down and all four of the cupped washers installed backwards is total incompetence by the installer and whomever supervised the work. I worry about the $1300 Front End service I hired them to perform. Avoid this stinken shop at all costs.
In no way did we install any shocks upside down, etc. This is false. The tech is a senior ASE Certified technician with over 30 years experience, well known and one of the most respected in the area. As to the quality of the shocks you received, I agree that perhaps we could have quoted a higher end shock. We generally do. Regardless, if you were unhappy with the shocks or any workmanship, you could have brought them back to us and we'd take care of you. And, if out of town anywhere in the country, if you didn't like what you bought it was all covered under NAPA's nationwide three-year, 36,000 mile Parts and Labor Warranty. Any NAPA shop would have been happy to replace them with more expensive, higher end shocks. That wouldn't have cost you anything other than the difference in the cost of the parts.
- Sunshine Service Brake & Alignment